****Following Terms and Conditions of the agreement are below for Yourself and Dulin Cut & Trim. Please read carefully prior to accepting this estimate as this contract sets forth the terms of our agreement and provides important information about the contractor, the work to be performed, and the Owner/Agents obligations.*****
Lawn Maintenance Terms & Conditions
Contractor Responsibility
Dulin Cut & Trim shall perform work in accordance with the written terms contained or referred to in this agreement. Dulin Cut & Trim reserves the right to renegotiate the contract when price or scope of work is affected by changes to any local, state, or federal law, regulation or ordinance that goes into effect after the Agreement is signed. Or changes requested by customer. All employees shall be competent and qualified, and shall be United States citizens or legal residents authorized to work in the United States.
Insurance & Liabilities
Contractor agrees to provide General Liability Insurance, Automotive Liability Insurance, Worker’s Compensation Insurance, and any other insurance required by law. It is understood and agreed that the Contractor is not liable for any damage of any kind that is not caused by the negligence of the Contractor, its agents or employees. Contractor will comply with all licenses and permit requirements of the City, State, and Federal Governments, as well as all other requirements of law.
Billing
Lawn mowing is invoiced at the time of each service. The customer is required to keep an active credit or debit card on file at all times and this card will be charged at the time of each service. If the card is declined at the time of service, the contractor will charge the card again the following day. If the card is declined again a $5.00 service fee will be added and the contractor will attempt to charge the card again five days after the time of service. If the card is again declined, service will be paused until payment is made.
(*Any invoices that are 30 days past due will be charged a late fee of $30 from the date of the invoice for each month it is past due and in the event of default collection charges and/or attorney fees will be additional. Services will be cancelled immediately until payment is received to bring account current)
(*Customers have (48hrs) from the time the job is complete to notify Dulin Cut & Trim of any dissatisfaction regarding any job done by Dulin Cut & Trim through the customer portal or by email to randy@dulincutandtrim.com. If there is no contact made within 48hrs, it is agreed that the job was complete to satisfaction and reimbursement should not be expected*)
Lawn Mowing
During each visit as needed, we will remove normal trash and debris from lawn areas and dispose of as appropriate, mow lawn areas, trim turf areas (around trees, mail boxes, mulch beds, along fence, etc.), edge sidewalk, drive, and curbs as appropriate
*Dulin Cut & Trim does not bag clippings. Grass clippings are a valuable, natural source of nitrogen which is vital for a healthy lawn.
**If there are items in the yard such as lawn chairs, fire pits, toys or other items, they will only be moved if the Dulin Cut & Trim employee feels it can be moved with reasonable effort and if there is little risk of damaging the item. It is the employee’s prerogative to make the determination as to which items do or do not meet this criteria.
***Removal of fallen branches is not included in our basic service. Fallen branches will be piled in one location off the turf. **Bagging of clippings is not included in the basic service. It is better for the lawn to have the clippings recycled into the lawn. ***Due to potential damage; Dulin Cut & Trim team members are not permitted to trim any grass or weeds growing in cracks of hard surfaces (asphalt, concrete, etc.), in mulch or flower beds, behind a/c units, or around any small rocks. Should you require maintenance around these areas; please contact us for an estimate to provide this service. Before each mowing, trash and debris will be removed. Personal items in the yard must be removed by customer prior to mowing. Mowing will be performed every 7-14 days, depending on growth rate and schedule preference. A turf height between 3 ½ -4 ½ inches will be maintained without removing more than 1/3 of the total leaf blade height. The mowing direction will be alternated each visit, whenever possible, to prevent compaction and enhance your lawn’s appearance. Our equipment is maintained under a regular schedule to ensure excellent working conditions and safety. Change in schedule is by customer decision and must be requested only by email to Dulin Cut & Trim for paper trail purposes. Switching from weekly to bi–weekly will result in price increase based on current rate of services.
Service Scheduling
You will be assigned a regular service date based on your property’s location and should assume that your service will occur on that day. If we are unable to service your property that day due to weather conditions or other circumstances, we will notify you via email and provide you with the makeup date. We begin servicing properties at 7am and do not work weekends except under extreme circumstances. Due to the evolving nature of lawn maintenance service routes, your service date may change but we will notify you via email if this occurs.
Property Lines
Prior to the commencement of the Work the customer will provide Dulin Cut & Trim with information as to the location of property lines and all subsurface utility and service lines, including but not limited to electrical, telephone and gas lines and water and irrigation pipe-lines and conduits if applicable. Contractor may rely on the accuracy and completeness of all such information and shall not be liable for damages or costs resulting from any errors or omissions in that regard. Unless otherwise provided for herein, Contractor will be responsible for obtaining any municipal building permits required in relation to the performance of the work if applicable..
Pets
For safety reasons, Dulin Cut & Trim team members will not enter a front or backyard if a pet(cat, dog, turtle, etc) is loose in that area. If an animal is in one of these areas it will be considered unserviceable at that time. The team member will attempt to contact the homeowner if they are home but if unsuccessful in this attempt, the team member will service what areas are serviceable and the customer will be billed for the full service amount and the area will be serviced on the next scheduled service date.
Client Responsibility
Access to job Site, Prompt Payment, Notice of Defect or Damage to be reported within 3 business days to Dulin Cut & Trim. In most cases, Contractor will address or remedy the problem within two to five days after receiving Client’s request. In some cases it may take longer, depending on circumstances beyond Contractors control (including, but not limited to: weather, inappropriate time of year to correct the turf or landscape problem, or non-availability of materials). In the unlikely event that Contractor and Client cannot agree on a mutually-acceptable solution to written requests, Contractor will consider acceptance of a cost reduction to amount due or performing additional work at no charge.
Service Cancellation
Service cancellation can be initiated at anytime, for any reason, by either party and will take effect immediately unless otherwise specified. The only acception to this will be if cancelation is requested while a service is being performed. In this case, the cancelation will be processed once the service is completed. Service should be canceled via email and the customer will receive cancelation confirmation sent to the email we have on file.
WE LOOK FORWARD TO BEAUTIFYING YOUR PERSONAL INVESTMENT!!!